Required skills

analytical skills to asses network changes and make recommendations

communication skills to interact with enterprise personnel customers and other contractors keeping a customer focus and consideration of customer needs

literacy skills to read interpret and use equipment and system manuals and specifications and relevant enterprise policy and documentation

planning and organisational skills to coordinate all work groups associated with network change

PC skills to load software and hardware

problem solving skills to account for unexpected faults or equipment incompatibilities

research skills to gain and maintain relevant and current technical product knowledge

safety awareness skills to adhere to all related OHS requirements and work practices

technical skills to

conduct performance testing

correctly handle connect and calibrate test equipment

interpret test results diagnose and rectify faults

perform integration testing

Required knowledge

compatibility and interoperability of system types

factors affecting network stability

hardware

internet protocol IP based networks

legislation and licensing relevant to work activity

optical networks

quality assurance procedures

software

test equipment types suitable for tests to be made

types of customer networks

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

evaluate planned network changes including impact on customer

develop network engineering strategies to manage outages

implement network changes

conduct integration testing analyse results and rectify faults

enable full functionality of network changes

Context of and specific resources for assessment

Assessment must ensure

sites where network changes may be conducted

use of testing equipment currently used in industry

systems manuals specifications and enterprise policy

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct observation of the candidate implementing network changes

review of network changes plan prepared by the candidate outlining network engineering strategies to manage outages

review of test results and documentation completed by the candidate

oral or written questioning to assess required knowledge

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

ICTTENA Coordinate fault rectification and restoration of service following network outages

ICTTEN6044A Coordinate fault rectification and restoration of service following network outages.

Aboriginal people and other people from a nonEnglish speaking background may have second language issues

Access must be provided to appropriate learning and assessment support when required

Assessment processes and techniques must be culturally appropriate and appropriate to the oral communication skill level and language and literacy capacity of the candidate and the work being performed

In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge Questioning techniques should not require language literacy and numeracy skills beyond those required in this unit of competency

Where applicable physical resources should include equipment modified for people with special needs

Relevant legislation, codes, regulations and standards may relate to:

Work order may include:

Relevant personnel may include:

Likely effects may include:

Network may include:

Impact may include:

Customers may include:

Network engineering strategies may include:

Outages may include:

Network Operations Centre may include:

Enterprise practice may include:

OHS and environmental requirements may relate to:

Customer traffic may include:

Integration testing may include:

Performance test may include:

Manufacturer's specifications may include:

Acceptance testing may include:

Escalate may include:

Quality assurance may include:

Network stability may include: